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American Family Car Insurance Review

American Family Insurance is No. 10 in our Best Car Insurance Companies of 2022 rating. It receives below-average scores in our customer survey, but it offers below average rates for some drivers.

Is American Family Car Insurance Good?

American Family ranks 10 out of 10 in our Best Car Insurance Companies of 2022 rating, meaning it may not be the best fit for some drivers.

According to our most recent data, American Family ranks last in key categories, including Best for Customer Service, Best for Claims Handling, Most Likely to be Recommended.

Most Likely to be Renewed. It moves ahead of Progressive to the No. 9 spot in our Best for Customer Loyalty category.

American Family ranks No. 6 in our Cheapest Car Insurance Companies rating. Its average rate is slightly below the national average but higher than other insurers in our study.

However, some drivers, including teens, drivers with poor credit, and drivers with an accident or DUI on their record, may find competitive rates with American Family.

American Family Customer Service

American Family ranks last for customer service with an average score of 3.7, compared with the overall average of 4.2.

Among customers who have not filed a claim, 36% say they are completely satisfied with the ease of contacting customer service, and 31% say the same about the service provided.

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